Refund Policy

Thank you for choosing our services at Xcratch Digital. We value your satisfaction and strive to provide you with the best possible experience. However, if you find the need to request a refund, please take note of the following guidelines:

Refund Eligibility:

Our refund policy lasts for 30 days from the date you received our service. To be eligible for a refund, your tracking must be in the same condition as when you received our setup. Additionally, you must provide proof of purchase for the service.

Initiating a Refund:

To start a refund process, please contact us at support@xcratchdigital.com. Kindly include relevant details such as your order number and a brief explanation of the reason for the refund request.

Refund Process:

Once we receive your refund request, we will inspect the returned service to ensure it meets the eligibility criteria mentioned above. After inspection, we will notify you about the approval or rejection of your refund.

Approved Refunds:

If your refund request is approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

Delayed Refunds:

If more than 15 business days have passed since your return was approved and you haven’t received the refund, please don’t hesitate to contact us at support@xcratchdigital.com. We’ll be glad to assist you further.

We appreciate your understanding that while we strive to process refunds promptly, certain delays can occur due to the processing times of financial institutions.For any inquiries, concerns, or refund-related matters, please reach out to our support team at support@xcratchdigital.com. We’re here to help ensure a smooth refund experience for you.

Thank you for choosing Xcratch Digital, and we hope to serve you again in the future.